Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of Parrot, an AI-powered meeting minutes platform operated by Parrot ("Parrot", "we", "us", or "our"). By creating an account, accessing the Service, or using any part of it, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity ("Customer"), you represent that you have the authority to bind that entity.

Please read these Terms carefully. They include important provisions about limitation of liability (Section 10), warranty disclaimers (Section 9), and governing law (Section 14).

1. The Service

1.1 Service Description

Parrot is a cloud-based (and optionally on-premises) platform that processes audio recordings of meetings to produce transcripts, speaker identification, and AI-generated structured minutes. The Service includes the Parrot web application, desktop recorder, command-line interface (CLI), REST API, and email delivery of meeting minutes.

1.2 AI-Generated Content

Meeting minutes, transcripts, speaker labels, and other outputs produced by Parrot are generated using artificial intelligence and automated processing. While we strive for accuracy, AI-generated content may contain errors, omissions, or misattributions. You are responsible for reviewing all outputs before relying on them for business decisions. Parrot's outputs are not a substitute for professional advice, legal records, or official minutes.

1.3 Service Availability

We aim to provide reliable access to the Service. However, the Service is provided on an "as available" basis. We may perform scheduled maintenance, and unplanned outages may occur. For Enterprise customers with a custom SLA, uptime commitments are governed by the terms of your separate agreement.

2. Accounts

2.1 Account Creation

To use Parrot, you must create an account using a valid work email address. Accounts are created either through self-service signup or by invitation from an organisation administrator. Each account belongs to one organisation.

2.2 Account Security

You are responsible for:

  • Maintaining the accuracy of your account information.
  • Keeping your API key confidential. API keys are shown once at creation and cannot be retrieved — treat them like passwords.
  • All activity that occurs under your account, whether by you or others who have access to your credentials.
  • Notifying us promptly at hello@arisk.ai if you suspect unauthorised access to your account.

2.3 Organisation Administrators

Organisation administrators can invite and remove users, create and manage teams, assign roles, and configure organisation settings. Administrators are responsible for ensuring that users within their organisation comply with these Terms.

3. Subscriptions and Billing

3.1 Subscription Tiers

Parrot is available in multiple tiers: Starter (free), Team, Business, and Enterprise. Each tier includes specific features and usage limits as described on our Pricing page. We may modify features and limits with reasonable notice.

3.2 Free Tier

The Starter tier is provided free of charge with usage limits (including seat caps and monthly meeting limits). We reserve the right to modify the Starter tier's limits at any time. The free tier is provided without any service level commitment.

3.3 Paid Tiers

Paid subscriptions are billed on a per-seat, per-month basis (monthly or annual billing). Seat-based billing means you are charged for each active user in your organisation. Adding seats during a billing period results in prorated charges. All fees are stated in US dollars unless otherwise agreed.

3.4 Trials

We may offer free trials of paid tiers. At the end of a trial period, your account will either convert to a paid subscription (if payment information is on file) or revert to the Starter tier. We will notify you before a trial expires.

3.5 Cancellation and Downgrades

You may cancel your paid subscription at any time. Cancellation takes effect at the end of your current billing period. Upon cancellation, your account reverts to the Starter tier — your data is not deleted, but access to paid features will be restricted. No refunds are provided for partial billing periods unless required by applicable law.

3.6 Price Changes

We may change our prices with at least 30 days' notice. Price changes take effect at the start of your next billing period after the notice period. If you do not agree with a price change, you may cancel before it takes effect.

4. Acceptable Use

You agree that you will not use the Service to:

  • Upload content that you do not have the right to record or distribute.
  • Record meetings without the knowledge or consent of participants, where required by applicable law.
  • Upload content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
  • Attempt to gain unauthorised access to the Service, other accounts, or systems connected to the Service.
  • Reverse-engineer, decompile, or disassemble the Service or its underlying software, except as permitted by applicable law.
  • Use the Service to build a competing product or service.
  • Resell, sublicense, or redistribute access to the Service without our written consent.
  • Introduce malware, viruses, or other harmful code.
  • Interfere with or disrupt the Service, including through automated scripts, bots, or denial-of-service attacks.
  • Circumvent usage limits, feature gates, or access controls.

We may suspend or terminate accounts that violate these restrictions. Where possible, we will provide notice before suspension and an opportunity to remedy the violation.

5. Your Content

5.1 Ownership

You retain all ownership rights to your meeting recordings, transcripts, minutes, and other content that you upload to or generate through the Service ("Your Content"). Parrot does not claim ownership of Your Content.

5.2 Licence to Operate

By uploading content to Parrot, you grant Parrot a limited, non-exclusive, worldwide licence to store, process, and transmit Your Content solely for the purpose of providing the Service to you. This includes processing audio through our transcription pipeline, generating minutes, delivering emails, and making content available through the dashboard and API. This licence terminates when you delete Your Content or close your account.

5.3 No AI Training on Your Content

We do not use Your Content to train AI models. Your meeting recordings, transcripts, and minutes are processed solely to provide the Service. Our third-party AI providers process your data under their own terms, which typically exclude customer data from model training.

5.4 Content Responsibility

You are solely responsible for Your Content, including ensuring that you have the necessary rights and consents to upload and process it. You represent that Your Content does not violate any third party's intellectual property rights, privacy rights, or applicable laws.

6. Parrot's Intellectual Property

Parrot owns and retains all rights in the Service, including the software, design, documentation, APIs, and all related intellectual property. These Terms do not grant you any rights to Parrot's trademarks, logos, or brand assets. Nothing in these Terms transfers ownership of any Parrot intellectual property to you.

7. Data Handling and Privacy

7.1 Privacy Policy

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Isolation

Each organisation's data is completely isolated at the database level. Users in one organisation cannot access data belonging to another organisation.

7.3 Data Deletion

You can delete individual meetings through the dashboard. When an organisation is deleted, all associated data — users, meetings, teams, and settings — is permanently removed. Audio files are deleted after processing by default. See our Privacy Policy for full retention details.

7.4 On-Premises Deployments

Enterprise customers who deploy Parrot on their own infrastructure retain complete control over their data. In on-premises deployments, no data is transmitted to Parrot unless the customer explicitly configures external services. On-premises customers are responsible for their own data security, backups, and compliance.

8. Confidentiality

We treat Your Content and your organisation's configuration as confidential. We will not access Your Content except as necessary to provide the Service, diagnose issues at your request, or comply with legal obligations. Our employees and contractors who have access to your data are bound by confidentiality obligations.

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

  • The Service will perform materially in accordance with its documentation.
  • We will use commercially reasonable efforts to maintain the security of your data.
  • We will not materially reduce the core functionality of the Service during your subscription period without notice.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

AI-GENERATED OUTPUTS (INCLUDING TRANSCRIPTS, SPEAKER LABELS, AND MINUTES) MAY CONTAIN ERRORS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT. YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING ALL OUTPUTS BEFORE RELIANCE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARROT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO PARROT DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

THESE LIMITATIONS APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

11. Indemnification

You agree to indemnify and hold harmless Parrot from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any third party's rights, including intellectual property rights and privacy rights.

12. Term and Termination

12.1 Term

These Terms take effect when you create an account and remain in effect as long as you use the Service.

12.2 Termination by You

You may stop using the Service at any time. Organisation administrators can delete their organisation, which permanently removes all associated data. To fully terminate your account, contact your organisation administrator or email us at hello@arisk.ai.

12.3 Termination by Us

We may suspend or terminate your access to the Service if: (a) you materially breach these Terms and fail to cure the breach within 30 days of notice, (b) your use of the Service poses a security risk to us or other users, (c) your account has been inactive for more than 12 months (Starter tier only), or (d) required by law.

12.4 Effect of Termination

Upon termination, your right to access the Service ceases immediately. If we terminate for our convenience (not for your breach), we will refund any prepaid fees for the unused portion of your subscription. We will retain your data for 30 days after termination to allow for export, after which it will be permanently deleted unless a longer retention period is required by law. Sections 5.1 (Ownership), 6 (Intellectual Property), 8 (Confidentiality), 9 (Warranties), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law) survive termination.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before they take effect.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved in the courts of England and Wales. Both parties consent to the exclusive jurisdiction of these courts.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any separate Enterprise agreement, constitute the entire agreement between you and Parrot regarding the Service.

15.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

15.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, acts of government, internet or infrastructure failures, or labour disputes.

15.6 Notices

Notices to you will be sent to the email address associated with your account. Notices to Parrot should be sent to hello@arisk.ai.

16. Contact Us

If you have questions about these Terms, please contact us: